Privacy Policy

GDPR: PROTECTING YOUR PERSONAL INFORMATION

We take your privacy seriously and the information we collect about you will be held confidentially and in compliance with GDPR (data protection laws). Your personal information will be stored securely within our online appointment system Timely, IT system, email program and within a locked filing cabinet and can only be seen and accessed by members of our team.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Personal Information that we collect generally to fulfill any appointments placed via our website through our online appointment system Timely (including processing your payment information, and providing you with invoices if required and appointment confirmations) and to ensure the treatment booked is suitable for you. Additionally, we use this information to:

Communicate with you;

When in line with the preferences you have shared with us, to you with information or advertising relating to our products or services.

We also use this Information generally to improve and optimize the Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Timely to power our online appointment system. We also use Google Analytics to help us understand how our customers use our website and online appointment system--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

TARGETED ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work/

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected or updated. If you would like to exercise this right, please contact us through the contact information below.

Please note as per the legal and regulatory insurance requirements, we keep a record of your personal information while you are a client and for at least ten years after your last visit, after which your records will be deleted (unless we are required by law to keep your personal information for longer).

MINORS

Our website and appointment booking system is not intended for individuals under the age of 18.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at pureinspiredtherapy@gmail.com or by mail using the details provided below:

Pure Inspired Therapy, 5 Kennet Close, Thatcham, Berkshire, RG19 4PB , UK